Reference

How lukyvip Handles Your Personal Information

Your account data, wallet details and session activity are handled with care — this page explains what we collect, why we collect it, and how you can request changes or deletions at any time.

Account data protectionDANA, OVO, GoPay wallet privacyClear data retention rulesYour right to request accessIndonesia-relevant scope
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lukyvip How lukyvip Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data security on lukyvip runs alongside the same infrastructure that processes your DANA, OVO and GoPay transactions. Encryption is applied at the point your wallet credentials are submitted, and access to stored account records is restricted to authorised staff only. Players in Bekasi and across Indonesia connect through the same protected account layer — no difference in handling based on location within supported regions.

Encryption at Submission Every piece of account data you submit — including wallet details for DANA, OVO or GoPay — is encrypted before it is stored. This applies at the point of entry, not only in transit.
Cookie and Session Controls Session cookies keep you logged in while you navigate your account. You can clear these through your browser settings at any time without affecting your stored account preferences or wallet links.
Data Retention Policy We hold account and transaction records only as long as required under applicable local regulations or for operational verification. Once that period ends, records are deleted or anonymised systematically.
Requesting Your Data You can ask us for a summary of what personal data we hold on your account. Submit the request through live chat or email; we will respond within the timeframe local regulations require.
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Concerns

If you need to request a copy of your data, ask us to correct something or raise a concern about how your information is handled, our account support team is the right place to start. We treat all privacy-related requests separately from general account queries so they reach the right person without delay. Response times depend on the nature of the request and applicable local requirements.

Live Chat Support Open the chat window from your account dashboard to send a privacy request directly. A support agent will log your request and confirm receipt before escalating if needed.
Email Privacy Request Send your data access or deletion request to our support email. Include your registered account name and the wallet — DANA, OVO or GoPay — linked to your profile so we can locate your records.
Account Help Centre The Help Centre in your account settings contains a dedicated privacy section where you can review what categories of data are held and submit a formal correction or removal request.

Common Questions About Your Privacy on lukyvip

These are the questions we hear most often from account holders about data, cookies, wallet privacy and how to exercise their rights. If yours is not here, reach out through live chat or the Help Centre in your account settings.

We collect your name, contact details, device identifiers and the wallet information you link — such as DANA, OVO or GoPay. Transaction records are also stored each time you deposit or withdraw.

Wallet data is shared only with the relevant payment processor to complete your transaction. We do not pass it to advertisers or unrelated third parties under any circumstances.

Send a request via live chat or the support email with your registered account name. We will locate your records and respond within the timeframe required by applicable local regulations.

Yes. Submit a deletion request through the Help Centre or live chat. Some records may be retained where local law requires it, but we will confirm exactly what can and cannot be removed.

Cookies keep your session active and remember your preferences across pages. You can manage or clear them through your browser settings at any time without losing your account wallet links.

Records are held only as long as local regulations or operational verification requires. After that period, data is deleted or anonymised. You can ask us for the specific retention period that applies to your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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